Our Price Promise
Be confident that you have bought at the best price.
We are confident that we offer the best available online prices for our frames and are happy to offer our price promise for complete peace of mind. If you discover within 14 days of purchase that you could have obtained the identical item from another online store we will either pay you the difference or give you a full refund on the return of the item/s.
Unlike many other companies we also include items available from online marketplaces, such as Amazon and eBay. We sell on both of these channels ourselves and constantly check that our website prices are lower.
There are a few terms and conditions below, but we have tried to make them as simple and inclusive as possible.
Price Promise Terms and Conditions.
- The item should be identical to the purchased product. This could be the Manufacturer's label, product barcode (EAN) or product number (SKU).
- The item should have been available at the time you purchased
- For comparison purposes the advertised price should include VAT and any postage and packaging charges.
- The price charged should not be subject to a membership or subscription charge, such as Amazon Prime, Flubit or any discount incentive such as 'Click and Collect'.
- We reserve the right to limit any claim to a maximum of £50.
Making a Claim
Once you have sufficient information to hand please contact us and we will get back to you.