Shipping & Returns
Yes, it's free. We use Royal Mail 24 Parcels for items up to 1Kg in weight and Royal Mail Tracked 48 or Parcelforce 48 for larger items.
We aim to despatch same day for orders received before 1pm.
Returns and Refunds
We want you to be delighted with your purchase and have a no-quibble returns and refund policy for all of our products. We will happily accept a return for whatever reason and arrange for a full refund or replacement.
If your frame has been damaged in transit or is missing parts - e.g. cracked glass or missing hangers, it may be more appropriate to contact us with details and we can send out replacements for you.
To Create a Return
We have teamed up with Royal Mail's online Tracked Returns Service for packages up to 61cm x 46cm x 46cm in size and up to 15kg in weight. To start a return click HERE.
If your parcel is bigger than the dimensions above (this normally means any frame larger than 20" x 16") please contact us for further guidance.